Return Policy

Refund & Return Policy

We want you and your pet to be 100% happy with every order. If something isn't right, we'll make it right.

Who Can Request a Refund?

You are eligible for a refund or return if:

• Your item arrived damaged or defective
• You received the wrong item
• Your order never arrived within the expected delivery window

How to Request a Return

Simply email us at my-pets-out@gmail.com within 30 days of receiving your order. Include:

• Your order number
• A photo of the item (if damaged or wrong item)
• A short description of the issue

We'll get back to you within 24 hours with next steps.

Refund Process

Once your return request is approved:

• Refunds are issued to your original payment method
• Processing takes 5-7 business days depending on your bank
• You'll receive a confirmation email once your refund is issued

Non-Refundable Items

We are unable to accept returns on:

• Items that have been used or opened
• Items returned without contacting us first
• Orders where 30 days have passed since delivery

Damaged or Defective Items

If your item arrives damaged, you do NOT need to return it. Just email us a photo at my-pets-out@gmail.com and we'll send a free replacement or issue a full refund — whichever you prefer.

Wrong Item Received

We're sorry about that! Contact us at my-pets-out@gmail.com within 7 days and we'll send the correct item right away at no extra cost.

Questions?

We're happy to help! Reach out at my-pets-out@gmail.com and we'll respond within 24 hours, Monday to Saturday. 🐾