Shipping Policy

Shipping Policy

Thank you for shopping with My Pets Out! 🐾 We're committed to getting your order to you as fast as possible.

Order Processing

All orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day. You'll receive a confirmation email when your order is placed and a second email with your tracking number once it ships.

Shipping Times

Delivery times vary depending on the product and your location. Each product page displays its own estimated delivery window so you always know what to expect before purchasing. We ship to the United States and selected international destinations.

Shipping Costs

🎉 Free standard shipping on all orders over $50.
Orders under $50 — standard shipping fee applies, calculated at checkout.
Expedited shipping options may be available depending on the product.

Order Tracking

Once your order ships, you'll receive a tracking number via email to monitor your delivery in real time. If you haven't received tracking info within 3 business days of ordering, contact us at my-pets-out@gmail.com and we'll look into it immediately.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, first check your tracking number for updates. If it shows delivered but you haven't received it, check with neighbors or your local post office. Still missing? Email us at my-pets-out@gmail.com — we'll make it right.

Wrong Address

Please double-check your shipping address before placing your order. We are not responsible for orders sent to an incorrectly entered address. If you spot a mistake, contact us at my-pets-out@gmail.com within 12 hours of ordering and we'll do our best to correct it.

Questions?

We're always happy to help! Reach out at my-pets-out@gmail.com and we'll respond within 24 hours, Monday to Saturday. 🐾